Refund policy

Personalized Returns:

Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! However, if there is an issue or defect with your order, we will replace it at no additional cost. 

We strive for 100% customer satisfaction, so if you are unhappy with a personalized item, we ask that you reach out to our customer service team (Sincerelyyuliette@gmail.com), and we will work with you to make things right. 

*Please note that once you order a personalized item, we begin working on it right away, so we cannot accept edits for personalized orders.

Non-personalized Returns: 

If you’re not satisfied, you can exchange or return non-personalized items within 15 days of your purchase. Unfortunately, we can’t offer you a return or exchange if 15 days have passed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Exchanges:

If you are unsatisfied with your product, we will be happy to exchange it for something else within 15 days of your purchase. Personalized items do not qualify for exchanges.

Your original item will need to be returned before we are able to send your new item. Please let us know before doing so and send a clear picture of the item.
If the new item you have chosen has a different monetary value than your original item, you will be sent a refund. 

If you are not satisfied with this option, our customer care will work with you to find an alternative solution. We will only replace items if they are defective, incorrect, or damaged.

Refunds: 

Sale items are not eligible for refunds. Sale items include any orders bought with promo codes, coupon codes, or sales. All orders that have any codes applied will be considered as final sale.

Orders with a promotional code applied, either given by our newsletter email, newsletter pop-up, or any of our promotional platforms, are considered sale items. Any eligible orders using these codes will be valid for only an exchange or store credit. We will not issue a refund for these items.

Store-credit:

Store credit will be issued in the amount paid, excluding shipping costs, in the form of a gift card. If 15 days have passed, unfortunately, we cannot offer you an exchange or store credit.

We recommend you carefully review your order before finalizing your purchase.

15-Day Money Back Guarantee 

Returns regarding a change of size, color, or variant will only be eligible for an exchange or store credit.

If the item you received is incorrect, we will have the correct item shipped to you (free of charge). Photo evidence of the received item is required.

If the item you received becomes damaged or broken due to our error, we will have a new replacement of the item shipped to you (free of charge). Photo evidence of the received item is required.

If you are unsatisfied with your product after you receive it, you may return it in exchange for a different item or store credit. A full refund may be issued once the item is returned only if an exchange, store credit, or a complimentary item will not suffice.

Returning your items:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.

To request a return, please email sincerelyyuliette@gmail.com the information below:

Your order number. (E.g. #D0000000)
A brief explanation for the return. (Size too big, Wrong color, etc.)
You will receive a response with further instructions within 2-5 business days.